Many Odyssey Teams programs culminate in a closing that involves Tipping Points. Participants are instructed to author an original quote to be dispersed to their team over the course of the coming weeks as a vehicle of continued learning from one another. Here at Odyssey, we have the privilege of reading each submission as they are entered into a database. And some of them are too good not to share.
“The relationships are valued long after the work is done.”
When I was in middle school, my parents remodeled our kitchen and bathrooms. The process involved all the typical ups and downs – dishes washed in the bathroom sink, five people rotating through the single functioning shower each morning, and way too many take-out meals. However, the unsuspected highlight was the months spent in close quarters with our contractors. Mike and Mike showed up every morning as we were eating breakfast. They were the first to greet us as we parked our bikes next to their table saw in the garage after school. My little brother called the younger of the two “Spike Mike” in reference to his styled hair, and would spend hours following around at a distance. When the house was finished, and the lingering dust finally evacuated from the corners of the house, there was a definite loss felt by us kids. And quite the euphoria when a Mike sighting would occur at the grocery store or a local restaurant.
Our kitchen is great – countless are the memories of gatherings friends congregated around its countertops. And the bathrooms are quite the improvement over their dated predecessors. If my parents were to sell today, they would pocket a substantial profit from the updates. But when they recommend Mike and Mike to people around town, it is only in part due to the work that was accomplished. Referrals readily flow based on the relationships that were formed during those loud and dusty months – the trust, rapport, and friendship that undergirded and outlive the job well done.
We all do work that involves people to varying degrees. In the coming weeks, take notice of the intersection of work and relationships in your own business. Is there need for a relational remodel? Relationships are not always the most efficient endeavor, but we are confident they are worth the investment. The immediate is an improved process, and the extended results could very well be a positive impact on future returns.