Many Odyssey Teams programs culminate in a closing that involves Tipping Points. Participants are instructed to author an original quote to be dispersed to their team over the course of the coming weeks as a vehicle of continued learning from one another. Here at Odyssey, we have the privilege of reading each submission as they are entered into a database. And some of them are too good not to share.
Consider the following situation. Walk into your neighborhood coffee shop. Order the usual. Barista hands the drink across the counter, and says, “Enjoy your latte!” Your response – “You too!”
How often do we speak without out hearing? Give responses before even processing the question posed, or offer an opinion without registering the initial statement? We make assumptions based on our own experiences and habits, and reflexively speak without taking the time to truly listen and process. Which is mildly embarrassing, but totally fine in the case of wishing your waitress a good meal. But not so ideal when the stakes are higher, the relationships more established, and the subject matter a lot more volatile.
Just as problematic is the opposite – speaking after thinking a bit too much. In conversation, our attention is split between what is being said and thinking about how we will respond – and often disproportionately towards the latter. I’m so busy listening to the little voice in my head as it figures my insightful, witty, or definitive next statement that I forget that I’m supposed to be listening to you. Equally dangerous as not thinking at all.
Headed into the next week, may we take notice of our communication patterns, and seek to improve the ways that we listen and speak. May we seek not just to be heard, but also to listen to those with whom we work, play, and live.
Odyssey’s programs provide a ‘double shot’ of inspiration and life changing moments for teams of all sizes. From time to time, all teams need to wake up and be reminded of what is important to them, the power of collaboration and that they make significant differences to those near and far.
A new Odyssey teammate has a screensaver that says in Big Bold Font – COFFEE FIRST. I smile every time I see it. I’m not a coffee drinker, though I’m quite familiar with how coffee can be such an integral piece of a person’s (such as my wife’s) day.
Time to wake up, start the day, get your afternoon second shot/wind, just a little pick me up etc. This is how people roll to get the most out of themselves and their day…or for some to simply survive the day. Either way a good cup of ‘Joe’ can provide valuable emotional and physical support…for teams too.
You are a gem, Nancy. You get it.
It’s just brutal to hear another of the dozens of “Team Building” companies who copied our invention of the bike-building program has left a foul flavor after delivering their version of it. Unfortunately, when managers, VP’s, and owners of teams look for “Team Building” there is the risk that they will do an “activity” that has nothing to do with who they are, what they do or where they are going. There are too many “Team Building” companies that don’t build teams.
See recent blog on this.
There is incredible power in the use of metaphors and business simulations as a way of rustling up powerful discussions (and actions) specifically related to the effectiveness of a team, but it has to come from a commitment to training and the use of “activities” as a development process. It has to connect with who they are, what they do, and where they are going, or it is a waste of time and money.
Dealing with Stress? Pressure? Getting the chip to the end-user with a commitment to quality? Dependence on others? Collaboration?