Tag Archives: customer service

Odyssey Client, NetApp is named “Third Best Multinational Work Place”

Thumbnail image for NetApp.jpeg
Odyssey client, NetApp was just given the honor of “Third Best Multinational Work Place” according to greatplacetowork.com. We are extremely proud, yet not surprised. Over the years they have been enthusiastic participants in our Life Cycles and Helping Hands programs. Throughout our partnership we have helped them deepen the individual and organizational ‘Why’ of their work. This has provided a more powerful perspective and context for answering the ‘How’ questions they strive towards:
How can we be more collaborative?
How can we be more innovative?
How can we improve quality?
How can we be more customer-centric?
How can we give more to the community?
They worked on the answer to each of these, and the by-products have been incredible amounts of bicycles built for (and given to) under privileged children and hundreds of prosthetic hands funded and built for amputees in developing countries. While other companies might do a charity event to check the box, NetApp understands the connective element to character, culture, contribution and customer. These Four C’s are the building blocks of innovation, quality, customer-centricity, and community – and NetApp is not afraid to talk about it. Odyssey Teams has provided the structure and process for them to do this powerfully.
Not surprisingly, NetApp is now where people want to work and where they want to do business.
Well done, NetApp. The world is watching. Way to use your heads, hands and hearts!

Philanthropic Deed Four Times Over

Philanthropic Team Building.jpgPhilanthropic deed four times over.
The Odyssey Team divided and conquered last week in Texas, North Carolina, Michigan and Washington with one committed company. This company’s non-profit foundation is the largest in the world and today they leveraged both good deed AND developed their organizational culture. They were psyched with the approach and outcome of the Helping Hands Program, as well as the combination of business simulation and Charity. Conducting concurrent sessions in these states with their employees was a way to get them all on the same page without having to fly them all in to the same place. They found it easier to fly four of us to four different locations than to send 200 of them to one location. Collectively, we built about 60 LN-4 prosthetic hands and built a more committed team who is better focused on Customer Service through excellent delivery.
A company as big as this needs lots of small nudges to make a turn. The participants felt that nudge and are in turn pushing a little harder themselves. Look for great things from this ‘Ship’ in the near future. Any guesses who it is? Hint: Don’t let the nautical metaphor fool you. This ‘ship’ holds about 94,000 employees as of June 2012. A thousand new ones went through Odyssey’s Life Cycles program in July.
Bill