Good team management skills build trust and retain employees. There is a distinct difference between a leader and a manager, though the two titles do overlap. Warren G Bennis defined the two terms as such, “Leaders are people who do the right things; managers are people who do things right.”
If a manager is to do things right, then they must first work on trust. Building trust is essential for a team to perform productively. Whether you’re building a new team or inheriting an already existing one, as a manager, you want to build trust quickly. Here are a few team management skills to help build trust quickly.
Explain Roles and Goals Clearly and Definitively
Stray away from any misunderstandings between you and your team when it comes to work performance. Each role should be clearly defined with time tables so that people have a rough idea of how long a task should take. Clearly define your role as well – your team needs to know what they can expect of you. Laying all your workplace cards on the table in the beginning helps with quickly building trust between you and your team.
Match the Right People with the Right Task
Matching an individual with a job that they either like or are confident in shows that you understand them as a person, their limitations, and their strengths. Employees trust and respond in a positive manner if they know that their manager has a clear perspective of who they are in the work place.
Develop Your Team
Developing your team will be what dictates your long-term success in the company. Some employees need a lot of managerial feedback while others are a little more self-guided and simply look to expand their knowledge. It’s imperative that you understand your team and help them become better at what they do. As a leader, you want to aspire to be a manager that your team can trust and will want to work for.
Problems are easy to contain as they arise if you actively listen to your team instead of predicting what they are going to say next. This trust building skill is probably the most important. If you are not actively listening to your employees, they won’t feel that they are being heard correctly which can result in resentment and lack of trust.
Ensure Group Discussion Participation
Be sure to invite suggestions from each member of the team during group discussion. Each person needs to feel that their input is valued towards the team’s end goals. When giving each team member a chance to speak you will build trust amongst the group and they’ll feel more comfortable sharing their thoughts and ideas.
Confidence is a learned trait like any other – it comes from knowing yourself and your team management skills. Knowing your strengths helps your team reach success. Knowing and accepting your weaknesses creates a transparency with your team which results in more trust.
Once you have established trust among your team, maintain cohesion with a philanthropic activity or other kind of team building event. This will further open the lines of communication.